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23 januari 2015 |

Beneficiary communication delegate

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 189 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality,

neutrality, independence, voluntary service, unity and universality.


Position title:                    Beneficiary Communication Delegate

Duty station:                     Monrovia, Liberia

Time period:                     3 months

Starting Date:                   asap

Status:                                 Non-Accompanied



Organizational Context

Since mid-2014, an outbreak of Ebola Virus disease (EVD) in West Africa, affected Guinea, Sierra Leone and Liberia. The outbreak in Guinea, Sierra Leone and Liberia has followed a similar pattern, and the reaction of the affected population is characterized by fear, stigma, denial, ignorance and low knowledge of the disease. Liberia National Red Cross Society (LNRCS) has been responding to the outbreak of Ebola throughout the country since the onset of the outbreak. The main interventions of LNRCS in this emergency include safe and dignified burials, psychosocial support (PSS), contact tracing, and community engagement (including social mobilization and beneficiary communication), Beneficiary communication and community engagement is a core approach in this operation, encompassing the way in which we work with communities. Community engagement entails beneficiary communication and social mobilisation activities and comprises behaviour change communication and health education, utilizing a PSS approach.


Job Purpose

The Beneficiary Communication Delegate will be accountable for the implementation of a comprehensive, countrywide programme that builds rapport with the community by establishing strong ties through the use of different communications mediums, both modern and traditional. The programme will establish systems that allow communities voices to be heard and acted upon by the programmes within the Ebola response, which will continue throughout the recovery phase of the operation.

The delegate will guide Liberian Red Cross in coordination of social mobilization activities of the National Society as well as working in close coordination with information management colleagues to ensure that data is gathered in an appropriate manner and fed back to programme teams to allow for adaptation of appropriate activities.

A key area of action for the delegate to support will be capacity building of the National Society's staff and volunteers in community engagement, beneficiary communication and effective feedback mechanisms. The delegate will work closely with LNRCS in order to build their capacity to deliver programmes through a community engagement approach. It is envisaged that through utilizing two-way communication activities, Liberian Red Cross will be seen as a trusted partner with communities with a clear understanding of the needs of the affected populations. The programme will use both new and established modes of service delivery.


Job Duties and Responsibilities

  1. Implement and the countrywide strategy for community engagement including feedback mechanisms, taking into consideration all channels of communications, from face-to-face to mass media.
  2. Build on the established CE/BC activities in the Ebola focus countries including radio and face-to-face activities.
  3. Design and delivery of an active and successful beneficiary communications programme that utilises a variety of mediums lines to provide practical and useful information; and evolves in harmony with the context and changing operations in the IFRC Liberia EVD response. This will include managing mass communication campaigns and activities targeted at affected communities.
  4. Create systems of feedback from the community utilising the above tools allowing information to be fed in to the overall response. Coordinate closely with information management team and programme colleagues to ensure that feedback is acted upon.
  5. Guide LNRCS in providing timely, accurate and targeted information to the population on the identification, prevention and correct response to Ebola, addressing fear, stigma and key barriers to safe practices.
  6. Share information collected through CE/BC with all other actors in the response both internally and externally.
  7. Train staff and volunteers on beneficiary communications in order to ensure the sustainability of the programme.
  8. Explore the possibility of national partnerships with telecom companies with the potential of implementing the TERA and other systems in Liberia.
  9. Build the capacity of LNRCS to integrate beneficiary communication into their ways of working through providing them with the skills and knowledge to launch and manage beneficiary communication tools and approaches.
  10. Map community ambassadors or trusted channels that can be used to disseminate messaging. Develop partnerships with religious groups, traditional leaders, teachers, translators, artists and other members of the affected community as well as civil society organizations to communicate the humanitarian response and recovery goals, solicit their involvement in its implementation, and garner their feedback on the appropriateness of the response.


A university degree or extensive experience in community media management, TV, radio or print and or international community development



Experience managing community media and communications operations and programmes

Experience of working within the Red Cross Red Crescent Movement.

Experience in National Society / local partner organisational PSS capacity building and institutional development.

Experience in staff and volunteer managerial and technical support.

Experience of managing a budget.

Experience of working for a humanitarian aid organisation in a developing country.

Technical knowledge and experience in the implementation of participatory approach methods.

A proven track record and competency in programme development and implementation.

Proven ability to negotiate with varying partners and develop relationships with key communications providers.


Knowledge, skills and languages

Fluently spoken and written in English



The position of Beneficiary Communication Delegate has now been posted on the IFRCJobs portal on the FedNet website, please apply via the following link: