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Whatsapp Helpline agent – Helpline Ukraine (voluntary)

Geplaatst op 17 november 2023
Locatie: Heel Groningen
Uren per week: 0-4 uur per week
Type werk: Hulp aan vluchtelingen
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We help people in need. Around the corner – and far away, from our hearts and with our sleeves rolled up. 
That is what the Red Cross stands for. 
Everyone is welcome. 
Without exception. 
This is the only way we can achieve our mission. And make a difference for all people in need. 
Whoever you are. 
Let’s make together from our difference our strength.
Join our movement. 
Help the world move forward by being yourself.
That’s the + from the Red Cross 
That is the + of diversity

Are you looking for flexible and online volunteer work with a big impact? Then this is a great opportunity for you! Become a volunteer at the Red Cross WhatsApp Helpline for Ukrainians. Due to the escalated violence in Ukraine, many residents have fled across the border in search for a safe place. People who have fled to the Netherlands, can reach the Netherlands Red Cross by WhatsApp in English, Russian and Ukrainian. They can contact the WhatsApp Helpline with questions about shelter, medical care, documents, work and education. The Red Cross helps people with information and refer them to relevant organizations. As an agent of the WhatsApp Helpline, you become part of this diverse and multilingual volunteer team of the Red Cross.

We are looking for: 

Agent WhatsApp Helpline Ukraine (voluntary)

Flexible, minimum of 4 hours per week, digitally from home 

What are you going to do?

  • You will answer messages from people who contact the WhatsApp Helpline, in Russian, Ukrainian or English. 
  • You look for relevant information to answer the questions as best as possible.
  • You will give the person attention and try to find an answer to their questions. 
  • You work from home

We are looking for someone who:

  • Has good communication skills; is empathetic, proactive and flexible. 
  • Speaks Russian or Ukrainian (native speaker) and English
  • Is available at least for one shift per week (2 hours) for at least three months. The work can be easily combined with, for example, studies, because it takes place online. You can schedule the shift yourself via an online schedule. The shifts are between 12:00 – 20:00. There are also shifts on weekends.
  • Preferably has experience with working with people in a vulnerable position
  • Is digitally proficient
  • Has a laptop (Windows or Mac) and a smartphone (Android or IOS)
  • The Red Cross looks for volunteers with talent and excellent competencies for a position and is not guided by cultural background, physical limitations, gender identity, religious beliefs, orientation or age.

What we offer:

  • Flexible volunteer work with a big impact.
  • Work experience within the largest humanitarian organisation in the Netherlands and worldwide
  • A dynamic working environment where you work in a team of volunteers and professionals. 
  • Work-related trainings
  • The opportunity to develop yourself in providing (digital) humanitarian aid.


Follow your heart and apply now. Tell us more about yourself and motivation. Use the “Apply now” button. We only use your data for this specific application procedure. 

Do you have questions? Contact us via hulplijn@redcross.nl. We are looking forward to receive your application.