The Netherlands Red Cross
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Your complaint, suggestion or alert regarding the Netherlands Red Cross

The Netherlands Red Cross does everything it can to provide help in an as upright, transparent and effective way possible. Every day. But there is always room for improvement.

Do you have a comment or suggestion for us? Or do you want to lodge a complaint or alert us about unacceptable behaviour? Please find out more below.

Any questions?
Do you have any questions about complaints or integrity within the Netherlands Red Cross? Feel free to submit those to our integrity and complaints coordinator, Liselotte Hamelink via lhamelink@redcross.nl or +316 – 46 60 01 46.

 

Thanks to you, we can provide better help

Do you have a complaint about the Red Cross? Or do you have any suggestions? We take your opinion very seriously.

International concerns
For any comments, complaints or concerns regarding activities of the International Red Cross (ICRC), please visit the IntegrityLine online reporting platform.

Concerns regarding the Netherlands Red Cross
You can submit your complaint or suggestion regarding the Netherlands Red Cross using the form below. Do you prefer to speak to someone by phone? Please contact us via +3170 – 44 55 678 (Monday to Thursday: 8.30– 21.00; Friday: 8.30 – 17.00; Saturday: 8.30 – 14.00).

Within five working days after receiving your complaint, we will let you know how we will handle it. If necessary, one of our colleagues will contact you for further information. Please find out more in our complaints procedure (pdf).

 

Submitting a comment or suggestion

 

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Integrity: reporting your concern safely and in confindence

Have you experienced unwanted behaviour by a Netherlands Red Cross employee? For example aggression, violence, sexual intimidation or bullying? Or do you want to report a concern about an integrity problem, such as fraud, theft or misuse of authority? Then it is important that you can report this safely and in confidence.

You can do this by emailing the Integrity Hotline of the Netherlands Red Cross via meldpunt@redcross.nl. The hotline will further process your alert and let you know within one working week how that notification will be handled.

In the procedure regarding reporting breaches of integrity (pdf), you can read how we handle such alerts. If, as a result of your alert, an investigation is set up, then you can read in the investigation protocol (pdf) how that investigation will be carried out.