With active operations in 51 branches, the Uganda Red Cross Society regularly engages communities through meetings, dialogues, home visits and social media, looking to optimize its aid offerings. However, much of this feedback was previously undocumented, making it difficult to track trends or resolve issues comprehensively. A new, centralised feedback mechanism, rooted in Community Engagement and Accountability principles and effective data management, is helping to better capture and act on feedback through a system that is simple to navigate, flexible to adapt, and entirely hosted and maintained by the National Society itself.

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