Digital Cash & Voucher Assistance

±2 min

A cash programme is only as good as the data behind it. Without a reliable way to register people, track payments and report on results, programmes slow down, errors multiply and accountability suffers. For many National Societies, the challenge is not the willingness to digitize, it is knowing which solution fits their context and how to make it work in practice.

The Netherlands Red Cross works with National Societies to find and build that fit. Digital cash and voucher assistance support focuses on the information management layer of a cash programme: how data is collected, structured, used and handed over in a way that the National Society can sustain independently. Solutions are designed around the National Society’s own workflow, not the other way around. This service is available when the 121 Platform is not the right fit for the context but digitization of cash and voucher assistance processes is still needed. For organisations building broader cash readiness, this connects to CVA preparedness.

Support has been provided across emergency response, protracted crisis and development contexts in more than 40 countries, including Ukraine, Slovakia, Kenya, Ethiopia, South Sudan and beyond.

How we work together

Support starts with understanding the National Society’s current situation and what it needs from a digital solution. It can include:

Assessing the current cash and voucher assistance context: existing challenges, digital maturity, roles and responsibilities, and how the programme currently flows from registration to distribution and reporting
Co-developing a workflow with the National Society, mapping what needs to change and what can be built on
Designing and developing an information management solution tailored to that workflow, localized to the National Society’s context
Training the cash and voucher assistance team to use and manage the solution independently
Supporting the National Society during the initial implementation phase
Handing over the solution with a focus on local ownership and long-term sustainability